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BIScom Subsection: 
Nigel Morris-Cotterill

When Abdul Aziz Al Ghurair, CEO of Mashreq Bank, told the bank's 50th Anniversary meeting that it would become "the most progressive bank" in the Gulf and would become a "branchless bank" he was the latest in a line of bankers who has said this can happen. But while some internet only banks have been launched, no bank has ever succeeded in closing its branch network. Nigel Morris-Cotterill looks at some examples and says that Britain's Midland Bank developed, 30 years ago, the concepts that are now at the core of the delivery of real-world retail banking.