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Machine learning, robot response systems and FinTech.

Author: 
Nigel Morris-Cotterill

Seriously: if there is a way to stuff up, it seems as if FinTech giant PayPal is working hard to implement it. Here's the "Virtual Agent." Remember: this is, at its heart, a tech company.

PayPal Virtual Agent
01:05 PM
Hi! I'm PayPal's virtual agent. To get started, simply ask me a question.
I am still learning, so if I can't help you, I'll direct you to additional resources.
NM
Nigel Morris-Cotterill
01:05 PM
HI. Where do I find my PayPal merchant ID?
PayPal Virtual Agent
01:05 PM
Need help with refunds?
I can help with checking the status of a refund, requesting a refund or issuing a refund. Click an option below to get started.

Nigel Morris-Cotterill
01:06 PM
None of the above
PayPal Virtual Agent
01:06 PM
I found some articles in our Help Center that might help you. Check them out! If you need more help, please type “need more help".
Where will I find my refund?
What is the PayPal code and where do I find it?
How do I find my tax Form 1099-K in my PayPal account?

Nigel Morris-Cotterill
01:07 PM
Where do I find my PayPal merchant ID?
PayPal Virtual Agent
01:07 PM
It looks like you want help with a specific transaction. Please choose an option below.
Help with a transaction
I can't find a transaction
None of these
Nigel Morris-Cotterill
01:08 PM
None of these
PayPal Virtual Agent
01:08 PM
Our live chat agents are currently unavailable. You may be able to get help sooner by calling us or sending us an email.

*Choose e-mail. The chat window obscured the email form. There is no option to email the chat to the customer. *

Email us
Please answer a few questions so we can forward your email to the appropriate department
How can we help you?

Find quick answers
Common questions

How do I reset my PayPal password if I've forgotten it?

Why is my PayPal payment being declined?

What is a chargeback, and why did I get one?

Can I cancel a PayPal payment?

How do I open a dispute with a seller when a purchase goes wrong?

How do I change the name on my PayPal account?

Why is my payment from a sale on eBay on hold?

How do I cancel a PayPal payment?

How do I request a refund?

What are the fees to use PayPal?

To prepare a mail, there are preset options. NOT ONE of them is vaguely relevant.Choose options that have nothing to do with it. Send a message. See if there is a response.

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