An Open Letter To..

At what point does the customer give up and say "this has to be a con?"

For me, it was the point when 02 sent an SMS saying that benefits that were advertised and confirmed by a shop assistant were denied.

But that's the spoiler. How we got there is a story of either willingly stringing customers along or of utter ineptitude.

Dear Mr Abe

This month, the G20 will meet for a "money laundering and crypto-discussion." You will hear from many so-called experts. They will form a mutual appreciation society which spends its time saying how complicated the subject is, how it can undermine economies, how it has the capacity to undermine governments and society.

This is all true. It is also self-evident. It does not require a meeting of senior civil servants at the taxpayer's expense to conclude what is common sense as well as common knowledge. But that's not the real reason I am writing to you.

The Trip.Com website has some serious errors. One is where it takes payment even though the user leaves the payment page without clicking "pay."

Dear Mr Harvey

Dealing with your company is an excruciatingly difficult and time wasting experience.

Here are ten (actually, it's eleven and that's because I stopped writing) reasons why no one should buy anything from Harvey Norman in Malaysia, starting with examples of how your terms and conditions are outrageously onerous on customers and moving on to how failures are dealt with at the customer's expense if at all.

Dear Sir

The abject failure of the United Nations to come to the defence of the people of Palestine is a disgrace and a failure of the organisation which was formed in significant part, to prevent wars. In relation to Palestine, it can be said to be preventing wars only because wars take place between nation states and the UN refuses to acknowledge Palestine as a nation state. This vacuum has allowed the nation state of Israel to expand outside its borders, to regard those who live in Palestine as stateless and therefore, in effect, outlaws and has resulted in decades of systematic abuse, land grabs and genocide.

This weekend we have seen the United Nations turn its back as organised forces murdered Palestinians in that small proportion of Palestine as mapped 100 years ago which Israel allows Palestinians to occupy. This has to stop: the United Nations must remove the veto that allows Israel and the USA, in particular, to consistently prevent action to protect the land and people of Palestine.

Dear Mr Lee

Your company is suffering reputational damage as a result of quality of the batteries in the Note 7 smartphone.

I have long been a fan of Samsung products but I'm writing to tell you that it's over: a succession of poor quality products recently has led me to the conclusion that Samsung has abandoned its quality-first approach and is now driven by rapid turnaround of product that for which fault and failure are commonplace and into which longevity has not been designed in.

Disabled access is not signposted, is potentially dangerous for the infirm, is extremely inconvenient and is impossible for wheelchair users without assistance.