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call centre

Seriously: if there is a way to stuff up, it seems as if FinTech giant PayPal is working hard to implement it. Here's the "Virtual Agent." Remember: this is, at its heart, a tech company.

Just last weekend, one of our people received a call late at night. An Indian voice asked him for details of his credit card and for his security question. That call was genuine, from his bank's fraud department, but for an estimated 15,000 US taxpayers, the department calling was all about committing not preventing fraud.

FCRO Subsection: