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BankWest, a division of Commonwealth Bank of Australia, failed to apply interest credits to offset accounts. It's having to make a big refund to thousands of customers.

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The UK's Lloyds Banking Group took on a huge loan book when it took over the rapidly imploding HBOS group that included Halifax and Bank of Scotland. Halifax was the UK's largest mortgage lender. And now it's offering a helping hand to those who can afford to pay off their loans more quickly.

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