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sales

When customers spend months working with a salesman who works hard to understand their business and to tailor products and services to their specific needs, companies often cancel that relationship in favour of transferring the customer to someone with none of that understanding of the company, the product fit and, of course, the individuals involved. The question is this: does this hangover from the 1980s have a place in the modern sales environment?

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With an increase in purchasing in the automotive sector from GBP20,600 million in a survey in 2011 to GBP23,600 million in the 2012 survey, The Automotive Council says that there are signs that things aren't so bad.

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