Turkey

When we wrote, in early 2010, a satire suggesting that Bernie Ecclestone might improve F1's racing by adding sprinklers to tracks (here ) we didn't expect that a few weeks later he would actually say he thought it was a good idea (but he didn't mention that we'd already put it forward). But the idea gained new impetus with the 2020 Turkish Grand Prix which turned out to be almost a proof of concept - and in doing so produced a race that, visually, looked more like the crazy days of 1970s and 1980s racing before sticky tyres and near-unbreakable downforce turned the sport into an engineering arms race that is at least as important as the driver's skill.

If you've ever visited a UK government website to make any kind of application, you've been met with the worst example of both process and design. But the UK Government is not alone - any process is designed by people who already know how to use it, so they assume everyone knows the same. Wouldn't it be nice if someone spent time looking at both the process and the forms and made them work for people who are visiting for the first time and know nothing except the objective they hope to achieve.

Well, someone did: Turkey's eVisa scheme is a model that, every company and government process and form designer should visit and learn from.